FAQ

The Resident Shield component gives your computer continuous protection. It scans every single file that is being opened, saved, or copied, and guards the system areas of the computer. Normally, you do not even notice the process, as it runs "in the background", and you only get notified when threats are found; at the same time, the Resident Shield blocks activation of the threat and removes it.

The Resident Shield is loaded in the memory of your computer during startup, and it is vital that you keep it switched on at all times.

What the Resident Shield can do:

• Scan for specific kinds of possible threats 
• Scan removable media (flash disk etc.) 
• Scan files with specific extensions or without extensions at all 
• Allow exceptions from scanning – specific files or folders that should never be scanned

For more information regarding AVG Resident Shield please refer to documentation available here.

When AVG detects a virus in a file, it attempts to remove such file with the access rights of the user who executed the test, or tried to access the file. In case this is not possible due to limited permissions (e.g. you can open the file but can not modify it or delete it), AVG can attempt to remove the file under different user account with higher permissions.

When you select the option "Remove threat as power user", you are asked to enter Windows user name and password for a different user account. In typical situation, administrator user name and password can be used, however this depends on the user accounts you have available on your computer.

To check under which user account are you logged into Windows and which other accounts are available, you  can refer to the FAQ topic 1196.

To delete history of AVG Resident Shield detection please follow the steps mentioned below:

• Launch AVG
• From top menu "History" please select "Resident Shield detection" option
• Now in the bottom part of this dialog locate the "Additional actions" part and click the "Empty list" link